Before this site goes live: this domain's mail runs on Google Workspace (its MX record points at Google), so create [email protected] there — or replace the address below with a mailbox that already exists. Send yourself a test message, then delete this box.
Email is the only channel. There is no contact form, so nothing you send passes through this website.
We aim to reply within two to three working days.
What we can help with
- Corrections. A price that has moved, a specification we have wrong, a model that has been discontinued. Say which page and what is wrong, with a link if you have one. This is the most useful mail we get.
- Disagreements with a write-up. Every claim is either the manufacturer's, clearly labelled, or arithmetic you can redo yourself. If you think the reasoning is wrong, say where — the sizing calculator in particular is written to be argued with.
- The calculator giving an odd answer. If the result does not match what you actually draw, we want to hear it. The wattages are typical figures, not gospel, and real-world corrections make them better.
- Press and general enquiries.
What we cannot help with
We do not sell anything. SalePilot is a guide, not a shop. We hold no stock, take no orders, and have no access to anyone's account or order history.
So we cannot help with orders, delivery, returns, refunds, warranty claims, missing items or damaged goods. Those sit with whoever you bought from. Contact the manufacturer or retailer directly — they can see your order and we genuinely cannot.
Two things we cannot answer
Whether your specific system will work. We can help you estimate capacity. We cannot see your wiring, your fusing, your charger or your solar controller — and those are where battery installations actually go wrong. If you are not confident, a qualified installer is worth the call.
Whether a product is in stock or when it ships. Only the seller knows that, and it changes by the hour.
Business details
SalePilot is published by [OPERATOR NAME]. See the about page for our method and how the site makes money, and the privacy policy for how your email is handled when you write to us.